The EITD Call Center@ Work is an enterprise solution designed to handle customer relations services in a broad set of industries. The system has the capability integrating several mediums of communication by self service applications or simply routing calls to a qualified representative to handle the call.
Features
- Automatic Call Distribution
- Agent Monitoring Module
- Customized Reports
- Database Integration
- Voice recording and playback module
Benefits
Enhanced customer service and increased customer satisfaction are your key elements! With EITD Call Center@ Work, customers receive fewer busy signals, spend less time on hold, and receive fast, accurate answers to their inquiries.
During an era of fierce competition among service providers, the addition of voice processing technology and automation to existing services enables you to continue to offer customers superior levels of service.
